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Education and Care Regulatory Unit

Last updated: 22/05/2018 11:48 PM
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The Department of Communities approves and monitors education and care services through the Education and Care Regulatory Unit.

The Education and Care Regulatory Unit:

  • Assesses applications for provider approvals, service approvals and approvals for certified supervisors.
  • Assesses education and care services against the National Quality Standard.
  • Supports and promotes continuous quality improvements in education and care services.
  • Investigates incidents and complaints.
  • Monitors and enforces compliance.

It also seeks to protect children from harm; stop unlawful conduct; ensure compliance with the law; and raise awareness of legislative requirement by publishing enforcement actions and using other compliance tools. The Education and Care Regulatory Unit ensures that all services are informed of their compliance roles and responsibilities, while providing them with appropriate support.

National Quality Framework

The National Quality Framework is in place for children’s education and care services across Australia. The framework in WA is comprised of the:

  • Education and Care Services National Law (WA) Act 2012
  • Education and Care Services National Regulations 2012
  • National Quality Standard
  • Rating and Assessment process.


The majority of education and care services in Western Australia are covered by the:

The services covered are centre-based services including those previously known as long day care and outside school hours care. A small number of services in WA, including occasional (casual) care services, mobile services and services covered by the Australian Government's Budget Based Funding Program, are covered by:

The acts and regulations aim to protect and promote the best interests of children who receive child care services. More details are at the State Law Publisher.


If a service is found to be non-compliant with the legislation, a risk assessment will be undertaken to determine whether the non-compliance exposed a child to serious risk of harm. The assessment will also consider whether the continued provision of the service constitutes an unacceptable risk to the safety, health and wellbeing of the children attending the service. All actions by the Education and Care Regulatory Unit will be based on such an assessment, with high risk non-compliance resulting in the most serious action. Details of serious non-compliance are published as enforcement actions. Disciplinary action or reviews can be found at the State Administrative Tribunal.

Contact Us

​Education and Care Regulatory Unit
111 Wellington Street, East Perth, Perth 6000

Phone (08) 6551 8333,  FreeCall 1800 199 383

Office Hours 
Counter and phone inquiries: 9.00am to 5.00pm, Monday - Friday 


Report a concern

To report a concern about an education and care service:
Telephone: (08) 6551 8333
Free call: 1800 199 383